Privacy Policy

Introduction

LockNet VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, website, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Our Core Privacy Commitment

Our VPN infrastructure is designed with privacy-first principles. We cannot see, access, or store your online activities because we don't have the capability to do so. This is not just a policy—it's a technical limitation we've built into our system.

Information We Collect

We only collect the minimum information necessary to provide our Service and process payments. We collect:

1. Account Information (Billing Purposes Only)

• Email Address: Used for account creation, login, password resets, and billing communications
• Username: Used for account identification and login
• Password: Stored in encrypted form using industry-standard hashing algorithms
• Billing Information: Processed securely through our payment processor (Stripe). We do not store full credit card numbers on our servers
• Subscription Details: Plan type, billing cycle, subscription status, and payment history

2. Website Usage Information

• Cookies: We use cookies for session management and to improve your website experience
• Analytics: We use Google Analytics to understand website usage patterns (this does not track VPN usage)
• Device Information: Browser type, device type, and operating system (for website optimization only)

3. Support Communications

• If you contact our support team, we may collect information you provide in your communications
• Support tickets and email communications are stored securely and used only for customer support purposes

How We Use Your Information

We use the information we collect solely for the following purposes:

• Service Provision: To provide, maintain, and improve our VPN service
• Account Management: To create and manage your account, process subscriptions, and handle billing
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our Service, prevent fraud, and ensure security
• Communication: To send you important service updates, billing information, and security notifications

We do not use your information for: advertising, marketing to third parties, selling your data, or any purpose unrelated to providing our VPN service.

Data Storage and Retention

Account and Billing Data

We retain your account and billing information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means:

• Active accounts: Data is retained while your subscription is active
• Closed accounts: Billing records are retained for 7 years to comply with tax and accounting requirements
• Support communications: Retained for 2 years after account closure

VPN Activity Data

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

• Payment Processors: We use Stripe to process payments. Stripe handles your payment information according to their privacy policy
• Email Services: We use email service providers to send account and billing communications
• Hosting Providers: Our servers are hosted by third-party providers who act as data processors under strict confidentiality agreements

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority. However, because we do not store VPN activity data, we have no such data to provide even if legally compelled.

Data Security

We implement industry-standard security measures to protect your account and billing information:

• Encryption: All data transmitted to our website is encrypted using TLS/SSL
• Password Security: Passwords are hashed using bcrypt and never stored in plain text
• Secure Payment Processing: Payment information is processed through PCI-compliant payment processors
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: We conduct regular security assessments and updates
• VPN Traffic Encryption: All VPN traffic is encrypted using AES-256 encryption

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and update your account information through your dashboard
• Correction: You can correct inaccurate information in your account settings
• Deletion: You can request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: You can request a copy of your account data
• Opt-Out: You can opt out of marketing emails (account and billing emails are essential and cannot be opted out)

To exercise these rights, please contact us at support@locknetvpn.com.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-Party Services We Use:

• Stripe: Payment processing (Privacy Policy)
• Google Analytics: Website analytics (Privacy Policy)
• Email Service Providers: For sending account and billing emails

Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@locknetvpn.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Summary: Our Privacy Promise