Privacy Policy
Last updated: January 15, 2026
Introduction
LockNet VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, website, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Our Core Privacy Commitment
Zero VPN Activity Logging
We do not store, log, or monitor any VPN-related activity. This is our fundamental commitment to your privacy:
- No IP Address Storage: We do not store your real IP address or the IP addresses you connect to through our VPN service.
- No Connection Logs: We do not log when you connect to or disconnect from our VPN servers.
- No Traffic Monitoring: We do not monitor, record, or store your internet traffic, browsing history, or online activities.
- No DNS Query Logs: We do not log DNS queries or the websites you visit.
- No Bandwidth Logs: We do not track or store your bandwidth usage.
- No Session Data: We do not store session timestamps, connection durations, or server locations you connect to.
Our VPN infrastructure is designed with privacy-first principles. We cannot see, access, or store your online activities because we don't have the capability to do so. This is not just a policy—it's a technical limitation we've built into our system.
Information We Collect
We only collect the minimum information necessary to provide our Service and process payments. We collect:
1. Account Information (Billing Purposes Only)
- Email Address: Used for account creation, login, password resets, and billing communications
- Username: Used for account identification and login
- Password: Stored in encrypted form using industry-standard hashing algorithms
- Billing Information: Processed securely through our payment processor (Stripe). We do not store full credit card numbers on our servers
- Subscription Details: Plan type, billing cycle, subscription status, and payment history
2. Website Usage Information
- Cookies: We use cookies for session management and to improve your website experience
- Analytics: We use Google Analytics to understand website usage patterns (this does not track VPN usage)
- Device Information: Browser type, device type, and operating system (for website optimization only)
3. Support Communications
- If you contact our support team, we may collect information you provide in your communications
- Support tickets and email communications are stored securely and used only for customer support purposes
What We Do NOT Collect:
- Your real IP address
- VPN server IP addresses you connect to
- Browsing history or websites visited
- Downloaded files or content
- Search queries
- Application usage data
- Connection timestamps or durations
- Bandwidth usage statistics
- DNS queries
- Any other VPN-related activity data
How We Use Your Information
We use the information we collect solely for the following purposes:
- Service Provision: To provide, maintain, and improve our VPN service
- Account Management: To create and manage your account, process subscriptions, and handle billing
- Customer Support: To respond to your inquiries, provide technical support, and resolve issues
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect our Service, prevent fraud, and ensure security
- Communication: To send you important service updates, billing information, and security notifications
We do not use your information for: advertising, marketing to third parties, selling your data, or any purpose unrelated to providing our VPN service.