Frequently Asked Questions
Find answers to common questions about LockNet VPN.
- How many devices can I connect simultaneously?
- You can connect up to 5 devices simultaneously with one LockNet VPN subscription. This includes any combination of Windows, macOS, Linux, iOS, Android, and Android TV devices.
- What is your no-logs policy?
- We maintain a strict no-logs policy. We do not track, monitor, or store your online activity, connection logs, IP addresses, device information, or browsing history. We only retain account information necessary for billing and service provision.
- How do you guarantee a no-logs policy?
- Our servers run entirely on RAM (Random Access Memory) with no hard drives. This means all data is automatically wiped when the server reboots - typically every 24-48 hours. Since there's no permanent storage, it's physically impossible for us to log or store your activity, even if we wanted to. This RAM-only infrastructure is the gold standard for true no-logs VPN services, ensuring your privacy is protected at the hardware level.
- How do I cancel my subscription?
- You can cancel your subscription at any time from your dashboard. Your service will remain active until the end of your current billing period. After cancellation, you will not be charged for the next billing cycle.
- What payment methods do you accept?
- We accept all major credit and debit cards through Stripe. Your payment information is securely processed and stored by Stripe, not on our servers.
- Can I change my plan?
- Yes, you can upgrade or downgrade your plan at any time from your billing dashboard. Changes will be prorated and take effect immediately.
- What happens if my payment fails?
- If your payment fails, we will attempt to retry the payment. After multiple failed attempts, your VPN service may be suspended. You will receive email notifications about payment issues and can update your payment method at any time.
- Do you offer refunds?
- We offer a 30-day money-back guarantee for new subscriptions. If you're not satisfied with the service, contact our support team within 30 days of your initial purchase for a full refund.
- Is LockNet VPN legal to use?
- Yes, using a VPN is legal in most countries. However, you are responsible for complying with local laws and regulations. We do not condone or support any illegal activities.